Booking flexibility
Cancellation, Rescheduling & Deposit Policy
We reserve crew time with a $99 deposit while providing a clear path to cancel or move an appointment.
Effective and last updated October 3, 2026
The short version
- Cancel 48 hours or more before service: receive a full refund of the $99 deposit.
- Reschedule 24 hours or more before service: move the deposit once to a new available appointment at no charge.
- Cancel with less than 48 hours’ notice: the deposit is nonrefundable.
- Reschedule with less than 24 hours’ notice or miss the appointment: the deposit is forfeited and a new deposit is required.
How notice is measured
Notice is measured from the beginning of your scheduled arrival window. A request is effective when Garage Cleaned receives it at hello@garagecleaned.com. Include the booking name, service address, and appointment date.
Refund timing
Approved refunds are returned to the original payment method. Stripe and the issuing bank control posting time; most refunds appear within 5–10 business days after they are issued.
Rescheduling
One no-fee reschedule is available with at least 24 hours’ notice. The replacement appointment is subject to availability and should occur within 60 days of the original service date. Additional changes may require a new deposit.
No-shows and inaccessible properties
If the crew cannot safely access the property during the scheduled window, cannot reach you using the booking contact information, or encounters undisclosed conditions that prevent service, the appointment may be treated as a late cancellation. We will consider documented emergencies individually.
If Garage Cleaned changes the appointment
If we must cancel and cannot provide a suitable replacement appointment, you may choose a full refund of the deposit. If we reschedule because of weather, crew availability, or another operational issue, your deposit remains fully transferable.
How to request a change
Email hello@garagecleaned.com. We will confirm whether the appointment was canceled, rescheduled, refunded, or credited. A request is not complete until you receive confirmation.